FAQ's

We have tried to answer the most common questions.

About NaturaLip™

Common questions about NaturaLip™

What is NaturaLip™?

NaturaLip is a restorative lip balm by First Dose Cosmetics, made for use after lip filler and other lip enhancements. It is a cosmetic balm that soothes, conditions, and hydrates the lips, formulated with naturally derived ingredients including Arnica, Aloe Vera, and Hyaluronic Acid. It is available exclusively through licensed aesthetic providers.

What is in NaturaLip™?

NaturaLip is formulated around six key ingredients:
Organic Arnica - nourishing and conditioning.
Hyaluronic Acid - hydrating; binds moisture to the surface.
Organic Aloe Vera - cooling, calming comfort.
Raw Manuka Honey - a natural humectant that nourishes.
Organic Centella Asiatica - soothing and conditioning.
Organic Kakadu Plum - a rich natural source of Vitamin C.

It is free of parabens, phthalates, BPA, and sulfates, with no added fragrance, synthetic colors, or mineral oils. The full ingredient list is on the product page.

How do I use NaturaLip™?

Apply a small amount of NaturaLip™ to clean lips and let it absorb; use it as often as is comfortable. Your provider applies it in-chair as the final step of your procedure, and you continue it at home — follow their aftercare guidance.

Safety & Formulation

Common questions about our safety and quality standards

Is NaturaLip™ safe to use after lip filler?

NaturaLip™ is a cosmetic balm formulated with gentle ingredients for use on the lips after enhancement, and it has undergone independent dermatological safety testing. Direct any medical questions to your injector.

Is NaturaLip™ safe for sensitive skin?

NaturaLip completed a 54-subject Human Repeat Insult Patch Test (HRIPT) for sensitive skin through ALS Global, with zero adverse reactions and no signs of irritation or sensitization. It is formulated with gentle, clean ingredients.

Does NaturaLip™ contain parabens, sulfates, or fragrance?

No. NaturaLip™ is free of parabens, phthalates, BPA, and sulfates, and contains no added fragrance, synthetic colors, or mineral oils.

Is NaturaLip™ cruelty-free?

Yes. First Dose Cosmetics never tests its products on animals.

Is NaturaLip™ dermatologist tested?

Yes. NaturaLip™ was reviewed and approved by a consulting dermatologist and validated through independent third-party testing — an occlusive Human Repeat Insult Patch Test (HRIPT) for sensitive skin, conducted by ALS Global (2025)

Can I use this product even if I haven’t had a cosmetic procedure?

Absolutely! While it’s designed for post-procedure care, the soothing and hydrating properties make it a great choice for everyday lip care as well.

Storage & Care

Common questions about how to care for our products

How should I store NaturaLip™?

Store NaturaLip™ at room temperature, away from direct heat and prolonged cold. Because it is made with naturally derived ingredients and sensitive botanicals, its texture can shift with temperature — softening in heat, firming in cold — and settles back to normal at room temperature.

My NaturaLip™ melted or hardened — is it still okay to use?

Mild changes in texture settle on their own once NaturaLip™ returns to room temperature. If it has been exposed to extreme heat, or if the color, scent, or texture seems off beyond simple softening or firming, avoid use and contact us at support@firstdosecosmetics.com. To keep NaturaLip at its best, store it at room temperature, away from direct heat and prolonged cold.

Getting NaturaLip™

Common questions about how to purchase

Where can I buy NaturaLip™? Is it available online?

NaturaLip™ is available exclusively through licensed aesthetic providers — medspas, injectors, and aesthetic practices that carry First Dose. It is not sold in pharmacies or on online marketplaces. The most reliable way to get it is to ask your injector, or mention First Dose at your next appointment.

How can my medspa or practice carry NaturaLip™?

Licensed practices can request to become a partner through the Partner Page. We review each application individually and will be in touch.

Orders, Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

Orders are processed within one to two business days and typically arrive within three to seven business days, with complimentary standard shipping. Partners may select an expedited shipping option at checkout for an additional fee. If you need an order by a particular date, reach out and we will help you find the best option.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. If anything looks off, contact us at orders@firstdosecosmetics.com and we will look into it right away.

What is your return and refund policy?

For partners, returns and refunds are governed by the Partner Terms & Conditions. For individual customers, an unopened product may be returned within 14 days of purchase with a valid receipt — contact us at refund@firstdosecosmetics.com and we will take care of it.

Can I cancel or change my order?

Contact us at orders@firstdosecosmetics.com as soon as you can. As long as the order has not shipped, we will adjust it for you.

I didn’t receive my order. What should I do?

If your order has not arrived within the expected window, contact us at
orders@firstdosecosmetics.com with your order details and we will resolve it promptly.

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